Returns

Returns policy

If you want to return something, you must tell us within 14 days of receiving the items. You then have another 14 days to return the goods once you have informed us.

  • The brand is typically responsible for covering return costs, however, this is at their disgression.
  • All returned items must be unworn, unwashed items with the tags attached.
  • Returns are typically processed within 5-7 business days of package receipt.
  • Refunds can only be issued to your original payment method.

The following items are non-refundable:

  • Returns received in damaged or worn condition.
  • Intimates including shapewear, bras, under garments, tights, socks and items that are on sale.

Shoes should be returned with postage stickers on the original shoebox – please place the shoebox inside a larger box.

Please note sometimes when a brand discounts their products, they may offer exchange only or items may be non-returnable. Please refer to their boutique page for details.

Items that are made to order with specifications given by you may be deemed nonrefundable by the designer.

How do I return an item?

Log into your Modafirma account, go the menu options in the far right hand corner, scroll down to Buyer dashboard and select orders click and then click on request refunds and enter your reason for wanting to return the item or get a refund. Once you have submitted your return request, it will have to be authorised by the boutique owner.
We will provide you with an address to return your item to. Package the item up and send it back to the boutique owner using the the return address provided to you. Please note all items must be returned via a signed-for delivery service with proof of postage. Modafirma is not responsible for any return packages that are lost or damaged. We process the refund directly to your payment card or via your PayPal account, in no more than 30 days.

Taxes and duties on international orders

All applicable customs and import duties and fees, taxes and any other charges and fees are the sole responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties
and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD).

These fees are paid to the local carrier and are not collected by Modafirma. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

All our brand partners are in compliance with our returns policy, offering you peace of mind when ordering. If you have any further questions, please get in touch with us at modafirmateam@modfirma.com.