Returns

Returns policy

Modafirma is a fashion search engine, advertising and markeplace that connects shoppers to retailers who sell the products directly.

WE DO NOT HOLD STOCK.  For items that are advertised on our platform, once you’ve clicked on an item or the “buy now” button  to purchase via Modafirma, you’re are automatically redirected to the retailer who handles the transaction, shipping, and returns. We therefore, highly recommend getting in touch with the retailer you purchased from directly. Or locate their shipping and return policy details on their websites if you need clarity on shipping times, delivery and returns. The retailers shipping policy is usually located within the bottom section of the retailers website by clicking on their shipping and return policy tab you will be able to see the details of their shipping and return policy.

For brand retailers that we have direct marketplace partnerships with. That is, they sell their items on our platform. When you purchase your item the checkout will occur on  Modafirma but the retailer will ship the item. You will be able to find details of their shipping policy within the check out area under shipping or within their boutiques. This will stipulate clearly their shipping charges.

For all brand retailers that we have direct Markeplace partnerships with, we stipulate that return costs are borne by the vendor. That is free returns provided the item is unworn, non-damaged and in it’s original condition. Items such as underwear, panties or bikini bottoms cannot be returned due to sanitary and hygience reasons.