Help

WHAT IS MODAFIRMA?

Modafirma is an exclusive online fashion platform. We provide online boutiques for carefully selected fashion designers and fashion retailers to sell directly to buyers. When a buyer shops on Modafirma he or she is purchasing directly from some of the best emerging fashion retailers and independent fashion designers from all over the world.

USER REGISTRATION, BUYING AND VIEWING ORDERS ON MODAFIRMA

Buyers can register a new account in exactly the same way as any other type of user.

  1. Click register or login icon
  2. Fill in basic details using the registration form
  3. You will receive a confirmation email, where you need to click a link to confirm the address and activate the account
  4. After you registered, you can go to Buyer Dashboard in the user menu in the top right corner and add shipping & billing addresses, change name, email or password and view your orders
  5. To view order details and status and request refund, click the View button by the selected order, which will take you to the single order page

GUEST PURCHASING

Buyers do not have log in to access the website they can make purchases as guests. At checkout postage will automatically be calculated based on the location that the buyer accesses the website from. The buyer choose to provide their billing and shipping address and create an account (but don’t have to). If a buyer decides to buy without registering an account they will receive emails to confirm purchase and then confirmation of item shipment. Once you have signed up, use your email and password to login each time.

WHAT HAPPENS IF YOU LOSE YOUR PASSWORD?

If you lose your passwords simply click on the lost password Link and you will be sent a new link to reset your password.

SELLING ON MODAFIRMA

We are always on the lookout for new designers and retailers to partner with on our platform. However, we operate an invite only or vetted application process. To Apply for a boutique simply send us an email on [email protected]  if you are successful we will get back to you within 24 hours of your application with further details.

WHO PAYS FOR THE RETURN POSTAGE FEE IF AN ITEM IS DEEMED FAULTY OR WRONG?

If the boutique seller is at fault (e.g. the item is faulty or not as ordered) the seller is obliged to offer to cover the return delivery costs. This would need to be a direct payment from you to the buyer via PayPal.

WHEN WILL I RECEIVE MY ITEM AND WHAT HAPPENS IF I WANT TO RETURN IT?

As Modafirma is a fashion marketplace as opposed to a seller each buyer will be bound by the terms and conditions of each seller on the platform. Therefore, you must ensure you are happy with the buyer’s shipping terms and conditions, displayed at the bottom each item page of each boutique before you commit to buy. You can find details of shipping terms and conditions that each boutique adheres to here

WHAT IF A SELLER REFUSES TO REFUND AN ITEM THAT YOU HAVE NOT RECEIVED, IS FAULTY OR IS NOT AS INITIALLY SPECIFIED?

If the seller refuses to refund an item that you believe is faulty, not as specified or not received. Please raise a dispute with PayPal you can find guidance on how to do so here https://www.paypal.com/gb/webapps/helpcenter/home/. Inform us at Modafirma so we can monitor them and take appropriate action for any misconduct on [email protected]

DUTIES AND TAXES

Modafirma Partners will ship to most destinations on a DDP (Delivery Duties Paid) basis. This means that the final duties or taxes will be included in the final price of the item. You should not expect to receive any extra additional costs on delivery of an item that you have purchased

This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan and Mexico), the price you pay to a Modafirma partner will be exclusive of any duties or taxes and you will have to pay the appropriate import duties and taxes to the carrier for its release once it arrives.

For buyers based in the United States, your purchase may be subject to sales or usage tax based upon the state of residence. Taxes will not apply if your state is exempt from sales tax. Please check with your local customs or tax authorities to be 100% sure.

Please note that for US customers, our purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

HOW CAN I SPEAK TO A DESIGNER OR RETAILER

You can speak to a designer or retailer directly by sending them a message directly. The message portal in each boutique allows you to communicate directly with the designer with any of your concerns.

PAYPAL

What is PayPal?

PayPal is a secure online payment method, which allows you to pay or get paid easily without having to share any of your financial information. PayPal records your banking information, and keeps them secure – so you don’t have to.

How does PayPal work on Modafirma?

Modafirma uses PayPal to process all its transactions. At check out, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process. When you purchase an item, it creates a PayPal transaction between you and the seller for the item plus any shipping costs. When you enter your payment details the money will be transferred to the seller’s PayPal account.

why can’t complete my purchase, what should I do?

Make sure you have sufficient funds in both your PayPal and bank accounts. If you have confirmed that you have available funds, there may be an issue with the recipient’s PayPal account, so we encourage you to message them via their boutique homepage. If you are still experiencing problems, it may be necessary to get in touch directly with PayPal to resolve the issue.

Why can’t complete my purchase with a credit or debit card, what should I do?

Make sure you have sufficient funds within your bank account. If you have available funds, there may be an issue with:

  • Your billing address – is it correct and complete?
  • Your 3-digit CV2 number on the reverse of your card – is it correct?
  • Your card’s speed limit – have you made multiple purchases elsewhere within a short space of time?

How long will it take for my PayPal payment to clear?

PayPal payments usually clear immediately. On rare occasions PayPal payments fail. On these rare case scenarios, we suggest checking your PayPal or credit card account prior to re

What protection do I have as a customer?

All transactions on Modafirma are made directly between the buyer using payment providers PayPal or Stripe.

Orders paid with a PayPal account include Buyer Protection, a feature managed by PayPal. PayPal Buyer Protection should only be used as a final step if you cannot reach an amicable resolution with your seller. If an amicable resolution cannot be reached please email us on [email protected]

Excessive or unreasonable use of PayPal Buyer Protection, card reversals and the like will result in an account closure by Modafirma account management inline with our terms and conditions

DELIVERY

How long does it take to deliver my item?

This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to, the seller will have specified the shipping times on the shipping details section on their listing. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you want more information contact the seller directly via the seller homepage with details of your order, email address and query.

What shipping methods can I choose?

shipping methods are selectable based on what the seller has decided to offer. If a shipping method you would like is not available, you should contact the seller and ask if they would be prepared to ship the item via a different method.

Why can’t I select a shipping option?

It may be that the seller hasn’t included a shipping option to your region. You can message the seller and ask them if they dispatch to your country, or if they would be happy to make an exception. Simply search for the seller using the search box at the top of the page and click on ‘send a message’ on one of their product pages

My item hasn’t been delivered, what should I do?

We suggest that you contact the Boutique directly by going to your account, my orders and then “Send Message” from the relevant order on your orders page. You can then follow up your order and ask for any tracking information that will help locate your order. If you don’t receive a response after some passage of time then you can escalate the matter. If you have exhausted other methods of escalation, such as a PayPal dispute, but the issue remains unresolved, forward your purchase confirmation email to [email protected] and we’ll take it from there.

Are there excess charges on items from international sellers?

If you are an overseas buyer you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a seller on Modafirma you are the importer of the item and must abide with all laws and regulations of the country in which you are receiving the goods.