Shipping Details

Shipping from : United Kingdom (UK)

Shipping Policy

Standard Mainland UK and Europe, estimated delivery times for non- made to order items on average is 3-7 days. Made to order items may take longer and will be decided upon once measurements and details are exchanged. International delivery prices on average will take between 5-10 days and further estimated delivery times will be displayed in more detail on each product page and at checkout.

Return Policy

We really hope that you will like your purchase, but in the event that you so not, you may cancel an order from your account before it is shipped. Please note that if the item is made-to-order you can only cancel the order before it is shipped, provided that the garment hasn’t been altered or made yet. If you receive an item and wish to return it for any good reason you must inform us and the seller in writing within 14 days of receiving it, clearly stating that you wish to return the item. This can be done by simply going to the buyer dashboard in the top right hand corner in the user menu options section of the page and view the order, then click on request a refund and send the seller a message with your details. Provided the reason for returning an item is fully reasonable, we will provide you with return address details for the seller and the Seller will then provide you with instructions on how to return your item and once your item is received back, they will process your refund through PayPal. Please note that return postage is your sole responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund. Please note that the Seller may refuse a refund if the garment has been made according to your precise measurements or made-to-order. The items you return must be unworn and in their original condition, taking into consideration you right to inspect the item and try on the garments. It is your sole responsibility to ensure that you package the returned goods adequately so that it arrives back to the Seller undamaged. Please note that due to hygiene concerns returns will not be offered on items such as underwear, bikinis, beauty products and skincare products If you have any further queries regarding exchanges, returns or cancellations please feel free to contact us via help@modafirma.com